It is with great regret that we have to announce that the Kryptronic ClickCartPro Version 7 will not be available for any customers within the European Union.
We do apologise to the customers who have been waiting for the UK/EU version of ClickCartPro 7, we have been working hard to try and make this happen. Unfortunately we have not been able to come to an agreement with Kryptronic on how to delivery UK/EU version of ClickCartPro 7.
We have spent the last six years and invested over £600,000 providing the ClickCartPro software for the UK/EU market. In that time we have built up a large customer base within the UK/EU and we were selling more licenses than the US version of ClickCartPro. In fact according to the sales of the skins we were selling up to 4 times more licenses than the US.
Your Questions Answered:
Can we purchase the US version of ClickCartPro Version 7 software from Kryptronic if we live in the European Union?
Kryptronic should not sell ClickCartPro software within European Union. This is because the trade mark ‘ClickCartPro’ (‘the mark’) is registered in the name of Greenbarn Consultants in the European Union (ie Community Trade Mark registration No 4602207). The application of the mark to software or its packaging, and the importation of software to which, or to the packaging of which, the mark has been applied would constitute infringement of our trade mark registration.
Can we purchase any services for ClickCartPro software from Kryptronic if we live in the European Union?
Kryptronic should not supply any ClickCartPro services within European Union since that would also constitute infringement of our trade mark registration.
Can we still purchase ClickCartPro software if we live in the European Union?
Yes, we are still selling the current version 6 of ClickCartPro software within European Union
What about the free support via the online forum?
We have not been able to effectively provide support via the online forum for nearly one year, so we have opened our own forum for the support within the UK/EU. I will say a thank you to Dave on the old forum for all his efforts.